Security & Emergency Procedures

Port of Townsville Limited is committed to providing safe operations. The safety of our employees, customers, port neighbours, and visitors to our facilities is of paramount importance to us.

Maintaining a safe working environment is, however, the responsibility of all, and port users, customers, and contractors are accountable for identifying, preventing, controlling, and managing emergencies that could occur within their area of activity.

Port users must also contact Marine Services Duty Officer on (07) 4781 1684 with key contact changes within their organisation as they occur.

For your convenience the Corporation has listed its relevant emergency policies and procedures in the 'Related Documents' tab on the right of this page. It is strongly recommended persons working within the port area familiarise themselves with these documents.

Provided below are summaries of port evacuation and cyclone response actions.

Port evacuation short form summary

Step Action Performed By
1 Notify Port Control (07 4781 1683) and Emergency Services (000) of the nature of the emergency or potential threat to life and/or assets.   Persons at the emergency or if the emergency is out of the Port environs, the responsible Emergency Services
2 Determine (in consultation) the need for total evacuation of the port. Port Control, persons at the emergency and / or Emergency Services
3 Issue the order for evacuation. Commence log. Activate system. Relay order to evacuate by fax stream or other available method to all proprietary sites. Post traffic coordinators to Benwell Road and Lennon Drive until relieved by Emergency Services. Port Control
4 Comply with directions of the Regional Harbour Master Townsville. Ships' Masters
5 Assist ships' Masters of vessels being worked in evacuation of crews e.g.; implement your local pickup plan. Wharf Operators and ships Agents
6 Respond as organisation entities where possible. Take up local evacuation procedures. Move by shortest/quickest routes (GREEN and YELLOW on Evacuation Plan) to assembly areas outside the port or as directed by Police. Notify traffic coordinators on routes GREEN and YELLOW when 'last person through'. Proprietary Sites
7 Port users on the emergency contact list will be advised via SMS / email or phone on return to site instructions. Listen out on local radio and television stations or call the Port of Townsville (4781 1500) for advice on when the port can be re-occupied for resumption of business. All

Cyclone response summary checklist

Conditions Action Performed By
November to April

Adhere to relevant building and or engineering standards applicable to structures on proprietary sites.

Proprietary Site Managers

Inspect and stabilise insecure buildings and other structures including signs and external lighting. Proprietary Site Managers
Maintain an auditable tie-down plan and capability for implementing within twelve hours. Proprietary Site Managers
Maintain a high standard of site hygiene. All
Recover, stabilise or dispose of all materials which have potential to become flying debris in cyclonic winds. Proprietary Site Managers, Ships Masters
Conduct an internal audit of 'tie-down' plans and certify the ability to implement plans to Authorised Officers. Proprietary Site Managers
Maintain storm bollards and moorings to specifications. All
Comply with standing requirements of the Regional Harbour Master Townsville. Ships' Masters
Intensifying risk of cyclone Minimise cargoes at all wharves and hinterland stockpiles within port area. Wharf Operators, Agents and Masters
Ensure dangerous cargo can be moved to a position away from ANY tidal surge or flood prone area. Proprietary Site Managers
Implement tie-down plans, secure building and clear debris. All
Ship's crew to full complement and prepare to put to sea. Ships' Masters/ RHM
Tug and line crews muster. PB Towage and NSS
Non-essential people leave the Port area if applicable and prepare for full evacuation of the Port when directed to do so. All
Complete all actions in Annexure B POTL Cyclone Emergency Response Procedure POTL
Prepare to implement your Cyclone Evacuation Plan. All
Cyclone imminent Key Port users within port boundary to notify the Corporations Manager Marine Services of time frame to complete evacuation plans. Proprietary Site Managers
List of all containerised and bagged dangerous goods stored within Port boundaries to the Corporations Manager Marine Services. Proprietary Site Managers
Confirm status of fire alarm panels with the Corporations Manager Marine Services. Proprietary Site Managers
Evacuate Complete site evacuation plan ensuring all loose objects and equipment is secure and sites cleared to a high standard. Proprietary Site Managers
Notify POTL Manager Marine Services when evacuation is completed. Proprietary Site Managers
Port closed for shipping Ships put to sea when directed. Note: Could occur at any time during GREEN or YELLOW Conditions. Ships' Masters, Pilots, Tug Crews and Linesmen
Port closed Port is closed. Port Control message will be updated as circumstance change.


Return of employees and normal operations will be given by the Corporation and Regional Harbour Master. Key Port users will be notified when Port area is deemed safe. Return of employees and normal operations after formal clearance is then in the hands of proprietary sites

* This 'Routine State of Readiness' should be maintained throughout the year but particular attention should be given to these steps at the beginning of the cyclone season.


Located 1,360 kilometres north of Brisbane, The Port of Townsville is a world-class gateway for trade and investment.