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2016 Australian port or terminal of the year

port-of-the-year

Cruise Ships

Everything you need to know about visiting Townsville

Townsville is a unique, exciting and thoroughly welcoming destination for cruise ships, their passengers and crew. The Townsville Port boasts a near-new cruise ship terminal (Quayside Terminal) and a berth that (at a minimum) can accommodate vessels with dimensions LOA - 238 metres.  Larger vessels are able to anchor safely off Magnetic Island - SeaLink Queensland provide exceptional tender services and can transfer up to 300 passengers per ferry.


Port Facilities and Services

Cruise ships have priority berth rights on Berth 10 if bookings are made 12 months prior to arrival.

When cruise ships are in port, Quayside Terminal and Berth 10 operate in compliance with Australian legislative security requirements including those set by the Office of Transport Security, Department of Agriculture, Australian Customs and Border Protection.  Vessels visiting Townsville must be capable carrying out 100% screening of all persons who board the vessel.

Berth 10 Facilities
- Quay line fuel valves for diesel with flow rate of 350,000 L/hr
- Quay line potable water manifold connecting the Townsville City Council municipal water supply 
- Quay line sewage manifold for fresh water sewage connecting to Townsville City Council sewage system
- Telecom connectivity
- Quay line and land side hydrant connections to port saltwater fire system

Quayside Terminal can process up to 1000 passengers an hour onto or off a security regulated vessel and includes:

- Fully air conditioned
- Undercover meet and greet area
- Multi-bay bus and taxi rank area including excellent turn around spaces
- Public amenity including toilets
- Australian Customs, Border Protection and Department of Agriculture passenger screening
- Ticketing area

The Welcome Experience

The city of Townsville guarantees a friendly and professional welcome and departure experience for all cruise ships and their guests.

Upon disembarkation, passengers walk across the berth to Quayside Terminal, with port staff ensuring adequate wayfinding and information until they reach the terminal.  Once inside, guests are greeted with live music and volunteers from Townsville Enterprise who provide information on city attractions and distribute maps and other helpful materials to ensure our visitors have the best experience possible in our city.

Interested in becoming a volunteer? Visit the Townsville Enterprise website to learn more and apply here.

Shore Excursions (tours)

Townsville North Queensland is an exciting and progressive destination with a broad range of shore excursion options to suit all ranges of passenger demographics. From leisurely tours of the city to wining and dining or adrenalin experiences, Townsville has it all.

Download the 2016/2017 Townsville Tours/Shore Excursion options brochure here.

View the online version of the Townsville North Queensland holiday planner here.

Are you a tourism operator who wants to know more about how to get your product offered to cruise ships? Visit the Townsville Enterpise website and read about "Becoming Cruise Ready".


Contacts:

Enquiries regarding berth bookings, port services, pilot bookings, shuttle busses (by the cruise ship) and access for contractors should be directed to the cruise ship's Ground Handling Agent in the first instance.

Other enquiries can be directed as per below:

Port of Townsville (arrival experience enquiries)
Public Relations
Sharon Hoops 07 4781 1551 or shoops@townsvilleport.com.au


Townsville Enterpise Limited
Executive General Manager Tourism & Events (shore excursions, famils, other city information)
Bridget Woods - 07 4726 2738

Visitor Services Coordinator (volunteers) 
Christine O'Flynn - 4726 2739

View the Townsville White and Grey Ship-Attraction Plan 2016-2021 here.